Last updated: July 2026

Our Approach to Refunds

We want you to feel good about what you bring home, not just how it looks on the page. If something isn't right, we'll make it right — no guilt trip, no runaround.

Returns & Exchanges

You have 30 days from the delivery date to return or exchange an unworn, unwashed item in its original condition with tags attached. Once we receive your return, please allow 5–7 business days for it to be processed.

Refund Timing

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take an additional 3–10 business days for the refund to appear on your statement.

Sale & Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, or refund unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, reach out within 14 days of delivery and we'll cover the cost of a replacement or refund — that one's on us.

How to Start a Return

Email us at hello@peacefultide.com with your order number and we'll walk you through the next steps. For more on shipping timelines, visit our Shipping Policy.

Questions

We're happy to help however we can. Contact us any time at hello@peacefultide.com.